![]() ![]() How to react at the airport and what are the documents to provide?Īccording to European law 261/2004 EC, if your Turkish Airlines flight is delayed for two hours due to overbooking, then you must receive cold drinks and snacks, the possibility of making two phone calls or sending two e-mails. All costs are the responsibility of the carrier from which you purchased the ticket. If you can’t find one, call the carrier’s office. – Change reservation to another suitable date įor these options, please contact the airline counter. – Replacement flight as soon as possible If you are at the airport and the flight was canceled due to the fault of the airline, the options are: You can try to get this information at the airline’s counter or on its website. Passengers should be aware of the reasons and timing of flight delays. In the event of overbooking, passengers on a flight may be denied boarding by the air carrier. What the airlines do is detect that there is a small portion of travelers who do not show up for boarding or who cancel their flights, and for this reason they issue a number of tickets slightly higher than the number of seats available on their plane. What can Turkish Airlines offer overbooked passengers? Here’s what you need to know if you’re having trouble flying due to overbooking. ![]() Passengers have also neither the experience nor the time to seek compensation for problems encountered along the way. In most cases, air carriers including Turkish Airlines do not inform passengers of their rights if there is a problem with the flight. And fortunately, in this entitles them to monetary compensation. Hundreds of travelers are affected every day. This is a legal business practice, allowed in the European Union.įlight overbookings happen quite often at Turkish Airlines. Overbooking or denied boarding occurs at Turkish Airlines when the latter sells more seats than the plane has. If this doesn’t work, you will have to go to small claims court.Passengers are entitled to claim compensation from Turkish Airlines when their flight is overbookedīesides delays, flight cancellations and baggage incidents, another common problem when traveling by air is overbooking. If your airline isn’t signed up, you can escalate your complaint to the Civil Aviation Authority, which performs a similar function. Not all airlines are members of ADR schemes, however. These are third party bodies that can help you argue your case. In the UK, these are the Centre for Effective Dispute Resolution (CEDR) and AviationADR. “Arm yourself with knowledge and persistence-sometimes, airlines might initially reject your claim, but if you're eligible under EU laws, don't shy away from appealing the decision,” the International Driver’s Association warn.įirstly, can refer your complaint to an ‘Alternative Dispute Resolution’ (ADR) body which looks at your complaint out-of-court. If the airline rejects your claim, you can appeal the decision in a few different ways. What to do if the airline rejects your reimbursement claim Which airports were the worst - and best? Half of all European flights were delayed last summer. ![]()
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